Senior Principal Consultant], [Network Engineer L3
Genpact
5 - 10 years
nan
Posted: 05/03/2025
Job Description
Responsibilities
Provide day-to-day operations support for the client network and security infrastructure
Design, configuration, implementation, network and security infrastructure
Design and support extranet connectivity as well as connectivity to the Internet
Understand business requirements and design solutions accordingly
Resolve incidents, escalate to management and vendors if necessary
Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
Work with the Genpact, client or 3rd party teams for the implementation of changes
Follow the required policies and procedures for the incident, problem and change management
Should have knowledge about Load Balancers Like F5, NetScaler.
Should be proficient in Firewall Technologies like Checkpoint; FortiGate.
Should have knowledge of Web-Proxy environment like Zscaler, McAfee Web proxy.
Ensure service performance expectations are met with service levels and quality
Raise/escalate any service-related issues and risks to management
Provide guidance and support to team members
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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